Refund policy
1. Return Eligibility
We accept returns within 30 days of the delivery date, provided that:
✅ Items are unused, unworn, and in their original condition
✅ All tags, labels, and packaging are intact
✅ There are no stains, odors, tears, or damages
✅ The product has not been customized or altered
✅ Footwear must be returned in its original box without damage
❌ Non-Returnable Items:
- Final sale items
- Underwear, socks, and swimwear (for hygiene reasons)
- Personalized or made-to-order items
- Gift cards and digital products
2. How to Request a Return
1️⃣ Log in to your customer account and go to the Orders section
2️⃣ Select the order and click Request a Return
3️⃣ Follow the instructions and submit your request
4️⃣ Once approved, you will receive an email with return instructions
5️⃣ Ship the item(s) back within 7 days of return approval
3. Refund Process
🔄 Once your return is received and inspected, we will process your refund:
- Refunds are issued to the original payment method (credit/debit card, PayPal, etc.)
- Processing time: 3-7 business days
- If your refund is delayed, please contact your bank or payment provider
📌 Store Credit Option: You may also choose store credit instead of a refund, which can be used for future purchases.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired item.
5. Return Shipping Costs
📦 Customers are responsible for return shipping costs, except in cases where:
- You received a wrong item
- The item arrived damaged or defective
We recommend using a trackable shipping method to ensure the return reaches us safely.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, contact us at [your email] within 48 hours of delivery with:
📸 Photos of the item & packaging
📦 Your order number
We will arrange for a replacement or full refund at no extra cost.
7. Contact Us
For any questions or concerns, feel free to reach out to our support team at:
📩 Revolomen@hotmail.com
Our team is available Monday – Friday, 9 AM – 6 PM (EST).